I CAN’T FIND ANY INFORMATION WITH THE TRACKING NUMBER?Occasionally when a customer tries to track a package within 48 hours after ordering, information is not available about the package, this is because the carrier has not scanned the package. When the package is scanned, the customer will be able see the tracking information.
WHY DOES IT TAKE +/- A WEEK FOR MY ORDER TO ARRIVE?
To save you money we process all orders from a few central warehouses over the world. Most likely your package has to go on a few different flights before it arrives to your door. There’s 3-5 day express options available through DHL and UPS at an extra price.
Until the package lands at your doormat we consider it our responsibility. If it’s been more than two weeks since you received our shipping e-mail, simply contact customer support below and we’ll straighten this out for you.