Frequently Asked Questions

I CAN’T FIND ANY INFORMATION WITH THE TRACKING NUMBER?Occasionally when a customer tries to track a package within 48 hours after ordering, information is not available about the package, this is because the carrier has not scanned the package. When the package is scanned, the customer will be able see the tracking information.

WHY DOES IT TAKE +/- A WEEK FOR MY ORDER TO ARRIVE?
To save you money we process all orders from a few central warehouses over the world. Most likely your package has to go on a few different flights before it arrives to your door. There’s 3-5 day express options available through DHL and UPS at an extra price.
MY ORDER WAS SHIPPED BUT NEVER ARRIVED?
Until the package lands at your doormat we consider it our responsibility. If it’s been more than two weeks since you received our shipping e-mail, simply contact customer support below and we’ll straighten this out for you.
DO I HAVE TO PAY EXTRA TO EXCHANGE AN ITEM?
Nope, there’s no extra cost for exchanging an item with us. We’ll pay to have your new item shipped to you. Shipping your original item back to us is at your own expense.
I’D LIKE TO REQUEST A REFUND
No problem. Please contact our customer support team below with your original order number and the item you’d like to ship back to us. If the item is unused you’ll receive a full refund within 5 business days after we receive the item. If a product arrived damaged, please send us a picture and we will be happy to send you a replacement. We can’t issue refunds for shipping costs.
WHERE DO I RETURN MY ITEM?
We’ll try to find a return location as close to you as possible. Simply contact customer support below with your original order number and we’ll send you the right instructions.